How Apple replied to the password reset request

We’re on to day three of this saga, with about 80 000 pairs of eyeballs on this thing. No word from Apple yet. Meanwhile, some people have asked for clarification and/or called BS on this, so I thought I’d post the email that Apple sent in response to the password reset request. This email was in my .Mac mailbox while the password reset emails mentioned apparently went to the yahoo.com address.

The account continues to get password reset requests, but as people have pointed out, those are harmless unless someone at Apple overrides the procedure manually. Also, to those who asked: my security question and answer are a meaningless challenge/response pair — there is no chance that someone guessed the answer.

Please include the line below in follow-up emails for this request.

Follow-up: [redacted]

Re: ADC account

Dear Mr Karppinen,

Thank you for contacting the Apple Developer Connection regarding your ADC membership account.

Please accept our apology for the delayed response.

In reviewing your information, I have found the following account:

Marko Karppinen
MK&C
Email address: [redacted]@mac.com
ADC Premier Membership
ADC Member number: [redacted]
Apple ID: [redacted]@mac.com
Last Login Date: 04 Jul 2008

Please know that I updated your email address for you to: marko.[redacted]@yahoo.com.

Furthermore, the password for your ADC account has been reset. You will receive two additional emails from Apple. One will contain your login account name, the other will contain your new temporary login password.

Once you have logged in with the temporary password, you will be presented with a “Password Expired” page. Enter the temporary password as the “old password” and select and enter a new personal password of your choice as the “new password”.

After you have logged in, please take a moment to review the information in your account profile to ensure the information is up to date.

Please know that it is possible to reset your password yourself online. We have included this process below:

1) Go to the Member Site at http://connect.apple.com.
2) Enter your Apple ID and select the “Forgot Password” button.
3) Enter your Date of Birth.
4) Choose your password reset option.

—The easiest option is to have your temporary password emailed to the email address listed on your ADC account. You also have the option to reset your password online by answering the challenge question you chose when you created your ADC account.

I hope this information is useful to you. Please let me know if you have any questions or need further assistance.

Best regards,

[redacted]

Apple Developer Connection
Worldwide Developer Relations

Inquiry from marko regarding Reset Password
Email address: [redacted]@mac.com
Region: Europe

am forget my password of mac,did you give me password on new email marko.[redacted]@yahoo.com

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About this Entry

MK&C is an eight-person software development studio in Helsinki, Finland. We specialize in designing and developing human-friendly software for the Mac, iPhone and iPod touch platforms.

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This page contains a single entry by Marko Karppinen published on July 10, 2008 11:19 AM.

Apple just gave out my Apple ID password because someone asked was the previous entry in this blog.

Another case of Apple ID theft is the next entry in this blog.

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